Privacy Policy
This Privacy Policy explains how Crownjewelz collects, uses and protects the personal information you provide when you create an account, place bets or use our services. We respect your privacy and set out below what data we collect, why we process it and the choices you have about your information.
Types of data we collect
We collect a range of information necessary to operate our online casino and sportsbook, provide customer support and meet legal obligations. This includes personal data, technical data and transactional data.
Personal data
Personal data covers information you give us directly, such as your name, date of birth, address, email, phone number and identity documents used for verification. We also collect payment details supplied to process deposits and withdrawals, and any correspondence you send to our support team.
Technical data
Technical data includes your IP address, device and browser details, operating system, device identifiers, app or browser settings, language preferences and log data about your activity on the site. This information helps keep your account secure and improves site performance.
Transactional data
Transactional data covers your deposits, withdrawals, bets, game history, bonus activity and other records of financial or gaming interactions. We also record responsible gambling checks, communication logs and any documents you upload for KYC and anti-money-laundering purposes.
How we use your information
We use personal data to create and manage accounts, process payments, verify identity, prevent fraud, comply with legal obligations and deliver customer support. Technical and transactional data are used for account security, responsible gambling checks, dispute resolution, product improvement and to provide tailored service settings.
Data protection practices
We protect your information using encryption for data in transit, access controls for systems and regular security reviews. Only authorised staff and third-party providers with a need to know can access personal data. We retain data for as long as necessary to fulfil the purposes described, to meet legal obligations and to resolve any disputes.
Cookies and tracking technologies
We use cookies and similar technologies for site functionality, analytics and to improve your experience. Some cookies are essential for login and security, while others help us measure how the site is used. You can control cookie preferences through your browser settings and some choices are available in your account. For further help, contact [email protected].
User rights
You have the right to request access to the personal data we hold about you, to ask for correction of inaccurate information and to request deletion where we are not required to retain the data for legal reasons. You may also object to certain processing or withdraw consent where processing is based on consent.
Access, correction and deletion
To exercise your rights, please contact our data team at [email protected]. We will respond to requests in line with applicable law and may ask for identification to verify your identity before making changes.
Information sharing and third parties
We share data with service providers who help deliver our services, such as payment processors, identity verification and fraud prevention providers, game suppliers, analytics vendors and customer support partners. We require these parties to protect data and use it only for the purposes specified. Where we transfer data outside the UK or the European Economic Area, we put in place appropriate safeguards.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on our site and, where appropriate, notified to account holders. Please review this page regularly for the latest version.